App Store Support
Contact us: support@quilateral.com
We aim to reply within 2 business days.
To help us resolve your issue quickly, please include:
- The name of the app and its version (usually found in the app’s Settings or About screen)
- Your device model and iOS, iPadOS, macOS, watchOS, or tvOS version
- A description of the problem and the steps to reproduce it
- Screenshots or a screen recording, if helpful
Frequently Asked Questions
How do I restore my purchases?
Open the app, go to its Settings or upgrade screen, and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to make the original purchase.
How do I manage or cancel a subscription?
Subscriptions are managed by Apple. On iPhone or iPad, open Settings, tap your name, then tap Subscriptions. On Mac, open the App Store, click your name, then Account Settings and Subscriptions. See Apple’s guide for details.
How do I request a refund?
All App Store payments are processed by Apple, so refunds must be requested through Apple at reportaproblem.apple.com. Quilateral is unable to issue refunds directly.
The app is crashing or not working as expected.
Try these steps first:
- Make sure you have the latest version of the app from the App Store.
- Update your device to the latest software version.
- Force-quit the app and reopen it, or restart your device.
If the problem continues, email us with the details listed above.
My data isn’t syncing between devices.
For apps that support iCloud sync, confirm that you are signed in to the same Apple Account on each device and that iCloud is enabled for the app in Settings > [your name] > iCloud. Syncing may take a few minutes and requires an internet connection.
How do I delete my data?
Deleting an app removes the data stored on that device. If an app offers an account, you can delete it from within the app’s settings, or contact us and we will process the request. See our App Store Privacy Policy for more information.
Can I suggest a feature?
Absolutely — we read every message. Send your ideas to support@quilateral.com. Ratings and reviews on the App Store are also greatly appreciated.